Frequently asked questions

Piano's Maene has 9 stores in the Netherlands and Belgium with a wide and varied selection of acoustic and digital pianos. Would you like to try out a specific instrument? On the product page of each model, you can easily check in which store(s) it is displayed. Take a look at our webshop.

At Piano's Maene you are always welcome from Tuesday to Saturday, from 10 am to 6 pm. No need to make an appointment. During your visit, our piano consultants will be at your disposal for advice and demonstrations of the instruments. You will also have the opportunity to try out and compare the instruments.

In September, we are also open on Sundays.

Want to be able to practice completely quietly with headphones? Then it may be worth considering a silent or digital piano. This is especially interesting if, for example, you want to practice late at night or live in an apartment, and don't want to disturb the neighbors.

Remember that most acoustic buffet pianos have a study pedal (sourdine), which also allows you to mute the sound to practice at a quieter volume. So it is not always necessary to invest extra in a silent system.

A digital piano is an electronic instrument that mimics the sound and playing feel of an acoustic piano as closely as possible. Digital pianos feature a weighted keyboard with 88 keys that are touch-sensitive. The sound is produced by digital samples that sound through built-in speakers.

You can read more about the origins of the digital piano in this blog post.

A digital piano cannot be compared to a keyboard. Read what the differences are here.

You can find all digital pianos here.

A silent piano is an acoustic piano where you can practice completely in silence through headphones. When the silent system is activated, a built-in stop rail prevents the hammers from hitting the strings. Through optical sensors, the movements of keys and/or hammers are measured and converted into a digital sound.

All silent pianos can be found here.

If you purchase a digital piano at Pianos Maene, you can enjoy the Maene Acoustic Bonus. This entitles you to a 5% discount on the later purchase of an acoustic piano. The bonus is valid from 1 year and maximum 5 years after the purchase, and can be used for both new and second-hand instruments. 

In our blog you can read in which cases a digital piano is a good solution. But in all other cases, of course, we recommend an acoustic piano. If you choose for a digital piano first, we try to give an extra financial advantage with the Maene Acoustic Bonus, which makes the switch to an acoustic piano a lot easier.

Are you looking for a music academy or piano teacher close to you. Then you can use our handy search function on this page.

Each piano is given a serial number when it is manufactured. This is usually centrally located on the cast iron frame, but sometimes it is elsewhere, or is a little harder to find. From the serial number, we can determine the year of manufacture of your instrument. If the instrument does not have a serial number, we can usually estimate the age based on technical characteristics or furniture design.

Pianos Maene supports the circular economy and specializes in buying, refurbishing and selling used pianos. If you wish to offer an instrument for sale, please use this form. An overview of all refurbished second-hand pianos can be viewed on our webshop.

At Pianos Maene you can easily place an order in several ways. In the store or through the webshop. But you can also contact us by phone, email or webchat. Discover more on this page.

You can spread the payment over 50 months through our leasing formula. You rent an instrument for a minimum of 18 months. If you continue renting, you become the owner of the piano after 50 months.

In the stores of Pianos Maene, you can pay via bancontact, cash or Payconiq.  The maximum limit of a cash payment is €3,000.

On the Piano's Maene webshop, you can pay via the most popular online payment methods. Payments are 100% secure and comfortable via payment provider Mollie. More info can be found here.

If you wish to rent a piano, you can do so this page. After you have chosen the type of rental piano, you can click on the shopping cart at the top right of the page through and go through all the steps to complete the order.

An instrument that qualifies for the leasing formula can be ordered on the product page using the green Lease button. More info can be found on this page.

If you have ordered an acoustic or digital piano through the webshop, you can return it, within 30 days after delivery.

More information about our return policy can be found here.

A digital piano in stock can be delivered to your home within 2-3 business days, if you choose the standard delivery. An acoustic piano is always subjected to a thorough technical inspection and cabinet check at our polishing department before delivery. The delivery usually takes place within 8-10 working days.

More detailed information can be found here.

When delivering an acoustic piano, a specific delivery date is agreed upon in consultation with the piano consultant. It is not possible to agree on a time. You will receive a track & trace e-mail 2 days before the delivery in which the time estimate of the delivery is communicated.

A digital piano will be delivered to your home within 2-3 business days. You will receive in advance a tracking email from GLS communicating their chosen day of delivery. If the instrument is in stock and ordered before 18:00, the order will be shipped already the next working day. 

If you choose for the Maene Premium Transport Service, you will receive in advance an e-mail from GLS in which you can choose the day and time of delivery.

More detailed information can be found here.

Acoustic pianos often weigh more than 250kg. So a delivery via stairs is avoided as much as possible. In most cases, an acoustic piano is delivered using an external crane along the window.

Lighter digital pianos can often be delivered via stairs. For heavier models, the same method is used as for acoustic pianos.

To get the right advice regarding a floor delivery, the piano consultant will ask you to send measurements and any photos in advance.

Indien de afmetingen het toelaten, kunnen zowel akoestische als digitale piano's via een interne lift geleverd worden. Bovendien wordt dit ook als een levering op gelijkvloers beschouwd, en is er dus geen meerprijs.

Om te beoordelen of een levering via een interne lift mogelijk is, zal de piano consultant jou vragen om op voorhand de afmetingen en eventuele foto's door te sturen.

For delivery of a grand piano, the legs and pedal piece are disassembled in advance. The piano cabinet, legs and pedal piece are then brought in separately. Finally, the grand piano is reassembled and placed in the desired location in your home.

Also read our blog post on Installing a grand piano.

Check out all of our grand pianos.

We recommend tuning an acoustic piano about once or twice a year. With intensive use and in an environment with large fluctuations in temperature and humidity, it may be necessary to tune the piano more often. Tuning your piano regularly is positive for its longevity and long-term stability. For advice or to schedule a tuning, please visit this page.

A digital piano is an electronic instrument and therefore does not require tuning.

We specialize in overhauling, restoring and repairing historical instruments and instruments by Steinway & Sons. 

To request a restauration, we have a request form where you can provide us with some photos and details. Based on these we can make a first estimation whether a restoration for your piano is worthwhile or not.

More info can be found on this page.

Also read our blogpost: How much is my old piano still worth?

Using the Digital piano repair form, we will be happy to give you the right advice on whether or not to repair your instrument. 

Unlike acoustic pianos, digital pianos have a shorter lifespan. Moreover, the technology of digital pianos is developing very quickly. For older digital pianos, it is not always worthwhile to incur excessive costs and it is often more interesting to replace your instrument with a new digital piano.

The ideal temperature for an acoustic piano is between 16°C and 24°C. If the temperature is too high or too low for an extended period, the piano may detune slightly faster.

To best maintain the life of the piano, it is recommended to keep the relative humidity between 40% and 60% in the room where the piano is located. In case of extreme values, an external humidifier can be used if necessary.

Floor heating has little or no impact on a modern piano. However, you may be able to monitor the average temperature and humidity, if the instrument is not in a standard living space.

You can clean the piano's cabinet via a micro-fiber cloth. For instruments in high-gloss polyester finish, you can use Maene Premium Pianopolish. This product was specially developed by Pianos Maene and can be safely used on your instrument.

To clean the keyboard, you can use a slightly damp cloth. Do not let water run down the sides of the keys and dry them immediately afterwards.

Pianos Maene has a very wide range of pianos and grand pianos that you can rent for one or several days. Moreover, we take care of smooth delivery and perfect tuning! More information can be found on this page.

All concerts at Piano's Maene can be found on this page. You can easily reserve your tickets via the form on the concert page. As soon as you have registered, you will receive a confirmation e-mail. Payment is always made at the concert itself.

If you have not received our confirmation email, please contact us.

Piano's Maene has been organizing group visits in Ruiselede for decades. More information can be found on this page.

You can also register as an individual for a visit that is open to everyone. You can find these on our concert page.

The Maene Digital Academy is a free training for all customers who bought a digital piano from Pianos Maene. These trainings are organized in small groups and on a regular basis, in Dutch and French. You can find more information here.