Delivery

Stock status and shipping times

On the webshop, all instruments and accessories have stock status:

In stock
1 to 2 weeks
On request
Sold out

The stock status on the webshop is directly linked to our ERP system, so the displayed status is always representative of the actual stock.

Below you can find what the stock status means for the different types of instruments and accessories.

Acoustic pianos

Stock status	Info
In stock	The instrument is available from stock and will be delivered to your home within 8 to 10 days. Before delivery, each acoustic piano will undergo a thorough technical and cabinet inspection at our polishing department. The next working day after the order, a Maene employee will contact you to agree on a delivery date. Faster delivery is exceptionally possible, by mutual agreement and if logistically feasible. About 2 business days before delivery you will receive an automatic track & trace e-mail in which the estimated timing of delivery can be consulted.
1 to 2 weeks	The instrument is on order from the supplier and will be delivered to our warehouses very soon. The stock status "1 to 2 weeks" is an average estimate. Often instruments arrive sooner. If you have already ordered the instrument, you will be contacted by a Maene employee to agree on a delivery date as soon as concrete information is available.
On request	The delivery time is not known. In this case, please contact us for more information.
Sold out	The instrument is end of series and may or may not be succeeded soon by a new model. The instrument can no longer be ordered.

Digital pianos

Stock status	Info
In stock	The instrument is available from stock and will be shipped already the next working day, if ordered before 18:00h. If you choose the standard free delivery via GLS, the instrument will be delivered in its original packaging to your home (just behind the front door of the building on the ground floor). You will receive in advance an e-mail from GLS where you can choose the day and time of delivery. For lighter stage pianos, there is no choice of day/time slot, but you will receive an email in advance communicating the day of delivery. If you choose the Premium Transport Service, you will receive an invitation from GLS via email 2 business days after the shipment in our warehouse to select a day and time slot of delivery. For more expensive and/or heavier instruments, you will be contacted by a Maene employee who will agree on a delivery date with you. Unfortunately, exceptionally, orders may experience a slight delay during the carrier's sorting process. Carriers strive to deliver delayed orders within 5 working days. If this is not the case, please contact our customer service.
1 to 2 weeks	The instrument is on order from the supplier and will be delivered to our warehouses very soon. The stock status "1 to 2 weeks" is an average estimate. Often instruments arrive sooner. If you have already ordered the instrument, you will be contacted by a Maene employee to agree on a delivery date as soon as concrete information is available.
On request	The delivery time is not known. In this case, please contact us for more information.
Sold out	The instrument is end of series and may or may not be succeeded soon by a new model. The instrument can no longer be ordered.

Accessories

Stock status	Info
In stock	The item is available from stock and will be shipped already the next business day if ordered before 6:00pm. The item is usually delivered to your home within 2-3 business days via GLS.
1 to 2 weeks	The item is on order from the supplier and will be delivered to our warehouses very soon. The stock status "1 to 2 weeks" is an average estimate. Often item arrive sooner. If you have already ordered the item, it will be shipped immediately after delivery to our warehouse. We therefore recommend to place your order in time.
On request	The delivery time is not known. In this case, please contact us for more information.
Sold out	The item is end of series and may or may not be succeeded soon by a new model. This item can no longer be ordered.

Delivery of acoustic pianos

Acoustic pianos are delivered in most cases by Piano's Maene's transport team via our own trucks. Our transporters have received professional training and place the instrument in the room and/or location of your choice. For more complex deliveries, one of our external transport partners, specialized in piano transport, is used in some cases.

The delivery of an acoustic piano on the ground floor is always free of charge, in Belgium, the Netherlands and Luxembourg. For a delivery at floor level, a supplement will be charged in most cases. This supplement depends on the complexity of the transport situation and is also communicated clearly and transparently in advance. If you have questions about or would like an estimate of the cost of a delivery on floor, you can always contact us or talk to us about it via the web chat (below right).

Delivery of digital pianos and accessories

For digital pianos, you can choose the shipping method yourself, during the ordering process on the webshop or when placing the order in the store.

Pianos Maene delivers your digital piano (in its original packaging) to your home (just behind the front door of the building on the ground floor) via transport partner GLS. You will receive in advance an e-mail from GLS where you can choose the day and time slot of the delivery. For lighter stage pianos, there is no choice of day/time slot, but you will receive an email in advance communicating the day of delivery. Heavier models are delivered on a wooden pallet. You will receive in advance a tracking email from GLS communicating their chosen day of delivery. If the instrument is in stock and ordered before 6 p.m., the order will be shipped already the next working day.
If you choose the Maene Premium Transport Service, the instrument will be delivered to your home on the ground floor and assembled on site. You will receive an e-mail in advance from GLS where you can choose the day and time of delivery. Larger and/or heavier instruments are assembled and delivered in advance by the Pianos Maene transport team. In that case, a Maene employee will contact you to set up the delivery appointment. For a delivery at floor level, a supplement will be charged in most cases. This supplement depends on the complexity of the transport situation and is also communicated clearly and transparently in advance. If you have questions about or would like an estimate of the cost of a delivery on floor, you can always contact us or talk to us about it via the web chat (below right).

You have the possibility of picking up the digital piano at our warehouse digital pianos (Kapellestraat 13, in Ruiselede). This is possible, from Monday to Friday, from 8:30 am to 12:30 pm. Exceptionally, it is also possible to pick-up your digital piano from another store. In that case, you should expect a longer waiting period, since the instrument still needs to be transferred internally from our central warehouse. For a smooth handling, we ask you to contact us in advance so that we can prepare the instrument in time and at the right location.

Accessories are delivered by default via transport partner GLS to the entrance of your home. Accessories can also be picked up at the digital pianos warehouse in Ruiselede, Monday to Friday, from 8:30 am to 12:30 pm. Exceptionally, it is possible to pick up your order in another store. In that case, you have to expect a longer waiting time, since the item still has to be transferred internally from the central warehouse. For a smooth processing, we ask you to contact us in advance so that we can transfer the instrument in time from our central warehouse.

Within Belgium, the Netherlands, Luxembourg and France we charge no shipping costs for orders from €50,-. For orders under €50,- you pay a shipping cost of €9,95.